Free Delivery on all Lagos orders above ₦35,000.

FAQs

FAQs

Frequently Asked Questions

Get answers to common questions about shopping at Novuxe, from ordering and shipping to returns and customer service.

What is Novuxe?

Novuxe is an online luxury fashion retailer offering high-quality, on-trend pieces at affordable prices.

How do I track my order?

Once your order is shipped, you’ll receive an email with tracking information. You can use this to track the status of your order.

Can I return or exchange an item?

Yes, we offer returns and exchanges within 7 days. Please see our full return and exchange policy for details.

Is my personal and payment information secure?

Yes, we take the security of your personal and payment information seriously. We ensure your data is protected.

How do I contact Novuxe customer service?

You can contact our customer service team via email at support@novuxe.com, or through our WhatsApp: +2348163694628. We’re always available to assist you from 9am – 6pm.

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Free Shipping

For all Lagos orders over ₦35k
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Money Guarantee

Within 7 days for an exchange.
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Online Support

24 hours a day, 7 days a week
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Flexible Payment

Pay with Multiple Credit Cards
Shop the latest classic and luxury fashion trends at Novuxe! Get ready to elevate your wardrobe without breaking the bank.
WhatsApp: +2348163694628
Email: shop@novuxe.com
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