FAQs
Frequently Asked Questions For Customers
Get answers to common questions about shopping at Novuxe, from ordering and shipping to returns and customer service.
What is Novuxe?
Novuxe is an online luxury fashion retailer offering high-quality, on-trend pieces at affordable prices.
What makes Novuxe different from other fashion platforms?
Novuxe combines classy, timeless fashion with affordable prices. You get premium quality without the premium cost, plus exclusive collections from talented designers you won’t find anywhere else.
Are the products authentic?
Yes! Every product is sourced directly from verified designers and vendors. No counterfeits, no fakes — only real, high-quality fashion.
How do I place an order?
Simply browse the collections, add your favorite items to your cart, and checkout securely. It’s fast, simple, and safe.
How do I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can use this to track the status of your order.
What payment methods are accepted?
We accept multiple payment options including debit/credit cards, bank transfers, USSD etc.
How long does delivery take?
Delivery times depend on your location and the vendor’s processing time. Most orders arrive within 2–7 business days.
Can I return or exchange an item?
Yes, eligible items can be returned or exchanged within 7 days of delivery (unworn and in original condition). Check our Returns Policy for details.
Is my personal and payment information secure?
Yes, we take the security of your personal and payment information seriously. We ensure your data is protected.
How do I contact Novuxe customer service?
You can contact our customer service team via email at support@novuxe.com, or through our WhatsApp: +2348163694628. We’re always available to assist you from 9am – 6pm.
Frequently Asked Questions For Vendors (Fashion Designers/Brands)
Get answers to common questions about selling on Novuxe, from payment and promotion to customer service.
Why should I sell on Novuxe?
Unlike other platforms, Novuxe gives you:
Low commission fees (10%)
High visibility to fashion-forward customers
A professional storefront without tech stress
Marketing support to grow your brand
How do I become a vendor?
Simply register on the Vendor Sign-Up Page, submit your details, and our team will review your application. Once approved, you’ll get access to your dashboard and storefront.
What products can I sell?
We welcome authentic fashion products only — clothing, footwear, bags, and accessories. Fast fashion knockoffs or counterfeit products are not allowed.
How much does it cost to sell on Novuxe?
There are no upfront costs. We only take a small commission (10%) per sale, so you earn more while focusing on your craft.
How do I get paid?
Payments are processed securely and transferred directly to your bank account or preferred method, usually within 3–5 business days after a sale.
Will Novuxe help me promote my products?
Yes! We feature vendors in campaigns, social media spotlights, and curated collections — giving you more exposure to buyers who love your craft.
